Privacy policy

Momento Labs (operating as Vacay on drinkvacay.in) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have with respect to it. By using our Platform, you consent to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, phone number, and delivery address when you place an order.
  • Payment information (processed securely through third-party gateways; we do not store your card details).
  • Communications you send us, such as emails or WhatsApp messages.
  • Information collected automatically when you use the Platform (browser type, IP address, pages visited, time spent on pages).

2. Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, understand how you interact with our Platform, and improve our services. Cookies may capture information such as your browser type, device, pages visited, and referring URLs. This information is not linked to personally identifiable data and does not include passwords or payment details.

You may disable cookies through your browser settings; however, some features of the Platform may not function as intended if you do so.

3. How We Use Your Information

We use the information collected to:

  • Process and fulfil your orders, including shipping and delivery.
  • Communicate with you about your order status, shipping updates, and customer service queries.
  • Send you promotional emails or offers, only if you have opted in to receive them.
  • Improve our website, products, and overall customer experience.
  • Comply with applicable legal and regulatory obligations.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Courier and logistics partners solely for the purpose of order delivery.
  • Payment gateway providers to process transactions securely.
  • Regulatory or law enforcement authorities, if required by applicable law.

5. Data Security

We implement industry-standard security measures to protect your personal data, including Secure Socket Layer (SSL) encryption for all transactions. While we take reasonable precautions, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us (subject to our legal retention obligations).

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (subject to legal obligations).
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at the details below.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the Platform after any such changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

Company: Momento Labs
Brand: Vacay
Address: Flat No: SNO. 5/2, Samata Housing Society, Bapuji Buwa Nagar, Block Sector - Thergaon, Pune, Maharashtra 411033
Email: drinkvacay9@gmail.com
WhatsApp / Phone: +91-9096082201
Website: drinkvacay.in